TERMS OF SERVICE
Terms of Service Last Updated: 14.11.2024
Service Agreement
- Service Description Asparkl Agency we provides social media management services, including but not limited to:
- Content creation and curation
- Social media posting
- Community management
- Analytics and reporting
- Strategic planning
- Paid advertising management
- Client Responsibilities The Client agrees to:
- Provide timely feedback when requested
- Supply necessary brand assets
- Maintain active payment methods
- Provide accurate business information
- Respond to critical communications within 48 hours
Payment Terms
1 Billing
- Services are billed monthly in advance
- Payment is due within 7 days of invoice date
- Late payments may result in service suspension
2 Refunds
- No refunds for partially used months
- Service guarantee claims must be submitted within 5 business days
- Refund requests are evaluated on a case-by-case basis
Service Delivery
1 Content Creation
- All content remains Client’s property upon payment
- Revisions limited to two rounds per content piece
- Emergency content changes subject to 2-hour response time
2 Response Times
- Regular requests: 24-hour response time
- Urgent requests: 4-hour response time
- Emergency situations: 2-hour response time
Cancellation & Termination
1 Cancellation by Client
- 30-day written notice required
- All outstanding payments must be settled
- Content archive provided upon request
2 Termination by Provider We reserve the right to terminate services if:
- Payment is overdue by 15+ days
- Client violates these terms
- Service abuse is detected
Intellectual Property
1 Content Ownership
- Paid content becomes Client’s property
- Templates and processes remain our property
- Client assets remain Client’s property
2 Usage Rights
- We may showcase work in our portfolio
- Client grants usage rights for their brand assets
- Both parties respect third-party copyrights
Confidentiality
Information Protection
- Both parties maintain strict confidentiality
- NDAs available upon request
- Data handled according to privacy policy
Limitations of Liability
Service Limitations We are not liable for:
- Platform algorithm changes
- Third-party service disruptions
- Force majeure events
- Indirect business losses
Amendment
- Terms may be updated with 30-day notice
- Continued use implies acceptance
- Major changes require client acknowledgment
[Contact Us for any clarification]