Terms of Service Last Updated: 14.11.2024

Service Agreement

1. Service Description Asparkl Agency we provides social media management services, including but not limited to:

• Content creation and curation
• Social media posting
• Community management
• Analytics and reporting
• Strategic planning
• Paid advertising management

2. Client Responsibilities The Client agrees to:

• Provide timely feedback when requested
• Supply necessary brand assets
• Maintain active payment methods
• Provide accurate business information
• Respond to critical communications within 48 hours

Payment Terms

1 Billing

• Services are billed monthly in advance
• Payment is due within 7 days of invoice date
• Late payments may result in service suspension

2 Refunds

• No refunds for partially used months
• Service guarantee claims must be submitted within 5 business days
• Refund requests are evaluated on a case-by-case basis

Service Delivery

1 Content Creation

• All content remains Client’s property upon payment
• Revisions limited to two rounds per content piece
• Emergency content changes subject to 2-hour response time

2 Response Times

• Regular requests: 24-hour response time
• Urgent requests: 4-hour response time
• Emergency situations: 2-hour response time

Cancellation & Termination

1 Cancellation by Client

• 30-day written notice required
• All outstanding payments must be settled
• Content archive provided upon request

2 Termination by Provider We reserve the right to terminate services if:

• Payment is overdue by 15+ days
• Client violates these terms
• Service abuse is detected

Intellectual Property

1 Content Ownership

• Paid content becomes Client’s property
• Templates and processes remain our property
• Client assets remain Client’s property

2 Usage Rights

• We may showcase work in our portfolio
• Client grants usage rights for their brand assets
• Both parties respect third-party copyrights

Confidentiality

 Information Protection

• Both parties maintain strict confidentiality
• NDAs available upon request
• Data handled according to privacy policy

Limitations of Liability

 Service Limitations We are not liable for:

• Platform algorithm changes
• Third-party service disruptions
• Force majeure events
• Indirect business losses

Amendment

• Terms may be updated with 30-day notice
• Continued use implies acceptance
• Major changes require client acknowledgment

[Contact Us for any clarification]